Refund policy

At 2Bright313, we are committed to providing high-quality fashion and dependable customer service. Your satisfaction is our top priority, and we want you to shop with confidence. If your purchase does not meet your expectations, our return and refund process is designed to be simple, transparent, and hassle-free. Our team is always here to assist you and ensure every shopping experience with 2Bright313 is smooth, reliable, and enjoyable.

Return Eligibility

We accept returns within 30 days from the date of delivery. To be eligible for a return, the item(s) must meet the following conditions:

  • Unused and in original condition
  • Returned in original packaging, including all accessories and included items
  • Proof of purchase must be provided

If an incorrect item was ordered by the customer, return shipping costs will be the customer’s responsibility. Returns requested after the 30-day period will not be accepted.

Return Method

All returns must be sent by mail. We do not accept in-store returns for online purchases.

Return Label

A prepaid return shipping label may be provided for eligible returns that meet our return conditions.
If the return is due to a customer ordering error or change of mind, the return shipping cost may be deducted from the refund.

To return an item:

  • Repack the item securely in its original packaging
  • Attach the return shipping label to the package
  • Drop off the package at the shipping carrier listed on the label

If you are unable to locate your return label, please contact our support team for assistance.

Restocking Fee

There is no restocking fee for approved returns that meet our return requirements.

Damaged or Defective Items

If your order arrives damaged or defective, please follow these steps:

  • Take clear photos of the damaged or defective item
  • Contact our customer support within 7 days of delivery
  • Email the photos along with your order details to: support@2bright313.com

Requests submitted after 7 days or without proper photo evidence may not be eligible for a refund, replacement, or store credit.

Refund Processing

Once we receive and inspect the returned item, please allow up to 7 business days for the refund to be processed.
Refunds will be issued to the original payment method used during checkout.

Shipping Information

  • Order Processing Time: 1–2 business days
  • Transit Time: 3–5 business days
  • Estimated Delivery Time: 4–7 business days
  • Order Cut-Off Time: 5:00 PM (EST)
  • Shipping Method: Standard Shipping
  • Shipping Region: United States only

If you need to correct your shipping address and your order has not yet shipped, please contact us immediately.

Contact Information

Business Name:2Bright313
Website:https://dessyandco.com
Phone: +1 (313)855-6097
Email: support@2bright313.com

Physical Address: 8424 W McNichols Rd, Detroit, MI 48221, USA

Business Hours: Mon – Fri 10:00 AM – 8:00 PM (EST)